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Unable to Upload Files
Unable to Upload Files
Updated over 11 months ago

If you encounter issues uploading files, it may be due to file format errors or excessive file size. Follow the system prompts for file upload and ensure that the file meets the required format and size standards.

  • PPT: Import files not exceeding 50MB and not exceeding 100 pages.

  • Audio: Maximum 10 minutes and 50MB, clear and smooth voice.

  • Image: Upload image no more than 10MB, support JPG、PNG、GIF.

  • Video: Upload video no more than 30MB, support MP4, AVI.

If the problem persists, contact [email protected], providing your registered account information and the file you need to upload. Our team will assist in resolving the issue.

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