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Can not Generate Video
Can not Generate Video
Updated over 10 months ago

Problem Classification and Solutions:

1. No Sound or Audition Failure:

  • Ensure that the text content and selected language match.

  • If there is still no sound or if the preview fails, providing screenshots and error messages will help us troubleshoot the issue.

2. 'Generate Video' Button Not Responding:

  • Possible browser cache issues, try refreshing the browser first.

  • If the problem persists, contact [email protected], and provide screenshots and error information for further assistance.

3. Video Generation Failure:

  • If you encounter issues with video generation, provide your registered email (or task information) and contact [email protected] for assistance.

4. Unable to Continue Video Generation:

  • For Premium Characters: Check if your membership has expired, you can view this in your personal center dashboard.

  • For Free Characters: Your K-coins may have been depleted; consider upgrading your membership or recharging K-coins for continued access. For more details, refer to KreadoAI Pricing.

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