Problem Classification and Solutions:
1. No Sound or Audition Failure:
Ensure that the text content and selected language match.
If there is still no sound or if the preview fails, providing screenshots and error messages will help us troubleshoot the issue.
2. 'Generate Video' Button Not Responding:
Possible browser cache issues, try refreshing the browser first.
If the problem persists, contact [email protected], and provide screenshots and error information for further assistance.
3. Video Generation Failure:
If you encounter issues with video generation, provide your registered email (or task information) and contact [email protected] for assistance.
4. Unable to Continue Video Generation:
For Premium Characters: Check if your membership has expired, you can view this in your personal center dashboard.
For Free Characters: Your K-coins may have been depleted; consider upgrading your membership or recharging K-coins for continued access. For more details, refer to KreadoAI Pricing.